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Q1: Can you add more options for merge fields for mail merge documents?
Q2: Would you ever consider replacing the Word Manager with Microsoft Word?
A1:
We currently allow ALL fields available for either an individual or business record to be used as merge fields in mail-merge documents. You also have the option to create User Defined Merge Fields which prompt you to enter the field value at letter print time.
A2:
We may look at doing this in the future, but there are several problems with this approach. 1) We would not be able to support all versions of Word, and probably would only support the most current version. This means that you might have to upgrade to the current version and there would be a lag when new versions of Word are released before we support them and then everyone would have to upgrade to the new version of Word. 2) If there is a problem with Word it makes it difficult to troubleshoot and correct the problem/bug since we would not have the source code for Word and we could end up with the finger pointing of it is Microsoft’s problem vs GBS’s problem. Although you would gain a few features in the capabilities of the word processing you would lose many of the integrated features we currently have because we could not provide them with word.
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