|
Q1: When downloading Updates – Is there any way I can do it on one machine, not four?
Q2: Why can’t I get live phone support?
A1:
If you have a network system, that is exactly how the system works. When you do the download you are updating the system that resides on the server. Naturally you must do a workstation update for each workstation so that the new programs on the server can be copied to the workstation. This is the same as when you update Windows, you must update each machine that has Windows on it.
A2:
The software industry has two models for providing support, 1) when you call you wait on hold until a tech is available (Microsoft and others) or 2) you leave a message and receive a call back (GBS and others) The advantage of the GBS approach is we can prioritize the calls and give the more serious problems a higher priority. We currently average less than 10 minutes for a call back unless a specific support person is requested/required, or the problem must be researched first, or the wrong extension at GBS is called.
|
